Getting started
4 articlesCreate your account, add locations, and connect your ATG — most supported installs take under two hours per location.
How can we help?
Setup guides, monitoring and alert configuration, compliance reporting, and account help — searchable in one place.
Which help articles are popular right now?
Which help category should I browse?
Monitoring & alerts
4 articlesTune what you see and when you hear about it — inventory displays, notifications, and alarm thresholds.
Compliance & reporting
4 articlesKeep audit-ready records: monthly reports, CSLD documentation, and regulatory exports in PDF or CSV.
Account & billing
4 articlesSubscriptions, invoices, user permissions, and single sign-on for organization administrators.
What do customers ask most often?
Direct answers to the questions operators ask most before and after setup.
Supported Omntec Proteus deployments can often connect without replacement hardware. The setup flow collects the Location and gauge details needed for the supported connection method; supported installations typically take under two hours per Location.
Tank inventory and status typically refresh every 5–15 minutes, depending on the ATG configuration. Supported critical alarm events are routed as soon as TankActive receives them from the ATG.
Supported Omntec Proteus deployments can often connect without replacement hardware. Veeder-Root, Franklin Fueling, and other ATG systems are reviewed during setup; compatibility and the connection method are confirmed before activation.
TankActive can route supported high-level ATG alarms, probe-out events, connectivity issues, and low-inventory conditions. Email routing is configured in Network Operations, while personal alarm and browser preferences are managed in Settings. Available destinations depend on your account permissions and notification configuration.
Yes. TankActive supports operations across multiple Locations in one account, with pricing based on the number of active Locations. Access can be assigned through organization roles, Groups, Location roles, and permission overrides.
Open the required Location and select Reports & history, then choose the record you need. Monthly Leak Tests are available through Leak test compliance and can be filtered by tank and year; other reports use their own visible filters. Export options vary by report.
TankActive can alert on supported ATG communication failures, keeps previously received history available, and resumes monitoring after the connection is restored. You can set how long a Location may be offline before an alert is raised, per Location.
Yes. Daily inventory, Delivery history, Alarm history, Leak test results, Monthly Leak Tests, and CSLD Results provide PDF and CSV exports. Sensor status currently provides PDF only. TankActive does not currently provide native Excel workbook exports on these compliance screens.
Still stuck? Ask a human.
Support is available Monday–Friday, 8:00 AM–5:00 PM Eastern. Response timing depends on request volume and issue complexity.