System status
Service status and how we communicate
TankActive doesn't publish synthetic uptime numbers. This page explains which product areas may be involved in a service issue and where to ask for current information.
This page does not display live incident data
Contact support for the latest service informationWhat services does this cover?
These are the product areas to mention when contacting support about service impact: ATG data sync, Alarm and notification delivery, compliance reporting, the web dashboard, and the mobile apps.
- Covered
ATG data sync
Scheduled inventory refreshes and status polling from connected gauges.
- Covered
Alarm and notification delivery
Routing of supported critical Alarm events and notification delivery.
- Covered
Compliance reporting
Report generation, CSLD documentation, and data exports.
- Covered
Web dashboard
TankActive sign-in, dashboards, and administration.
- Covered
Mobile apps
iOS and Android apps, including push notifications.
How can I get incident information?
This page is not a live incident feed. Use support to ask about current impact, share enough detail to identify the affected service, and request any follow-up information that is available.
- 1
Ask support about current impact
Contact support to ask whether a reported issue or planned maintenance affects your account, location, or workflow.
- 2
Share the details you can confirm
Include the organization, location, affected workflow, and approximate start time so support can investigate and route the request.
- 3
Request available follow-up
After an issue is resolved, ask support whether additional incident information is available.
Need an operational update right now?
Contact support for current service-impact information, planned maintenance notices, or app-review verification. For setup guidance, browse the Help Center.