Account deletion
Delete your TankActive account
You can request deletion at any time — from the app or by email. Here's exactly what happens, what's removed, what we're required to keep, and how the 30-day cancellation window works.
How do I delete my account?
- 1
Request deletion
In the web or mobile app, open Account settings and choose Delete account — or email support@tankactive.com from your account email address.
- 2
Confirm the request
We send a secure confirmation link to your account email. Deletion is not scheduled until you use that link, which prevents someone else from deleting your account.
- 3
Deletion is scheduled
After confirmation, your account enters a 30-day retention window. A separate secure link lets you cancel before final deletion and anonymization are processed.
What is deleted, and what is retained?
Deleted or anonymized
- Your name, email, and profile details
- Sign-in credentials and active sessions
- Notification settings and preferences
- Personal identifiers in activity records
Retained where required
- Organization tank and compliance records, which belong to the organization rather than the individual
- Billing and transaction records required for tax and accounting
- Records we must keep to meet legal obligations
Full retention details are in the privacy policy.
What should I do before deleting?
Just want to stop billing? Cancel your subscription from Billing without deleting your account. Cancellation stops the next renewal according to the effective date shown by Stripe.
Need your records? Download the reports and data exports available to your role before requesting deletion; personal access is unavailable after final deletion.
Sole administrator? Transfer ownership or contact support first so your organization does not lose its only administrator.
Ready to request deletion?
Sign in and use Account settings, or email support from your account address. We confirm every request before scheduling deletion. If you are unsure, talk to support first.