Updating billing information

How do I check my billing access?

Open the Account menu and select Subscription, then use the Organization page's Quick access cards. Subscription details shows the current plan, billing interval, licensed Locations, renewal or trial date, and last-payment state. Billing & invoices shows payment settings and invoice history.

Billing pages require billing-area access, while opening the Stripe billing portal requires the billing management permission. If an action is disabled with Billing management requires billing permission, ask an administrator with that permission to make the change. Billing is intentionally disabled in the shared demo organization.

How do I update a payment method or billing details?

TankActive does not collect new card details on these account pages. The Stripe portal is the screen used to update the payment method, billing details, subscription, and related settings.

1. 1From Subscription details, select Manage Payment & Invoices. For a plan change, select Change Plan in Billing Portal.
2. 2Alternatively, open Billing & invoices and select Open Billing Portal under Payment Methods & Settings.
3. 3Wait while TankActive creates a secure portal session, then complete the update in the Stripe Customer Portal.
4. 4Return to TankActive and reload the Organization or Subscription page to confirm the current status.

How do I review invoices?

Billing & invoices lists Invoice, Date, Amount, Tax, Total, Status, and Actions. Use View invoice to open Stripe's hosted invoice or Download PDF when a PDF is available. On smaller screens, the same information appears in invoice cards with View and PDF actions.

Invoice statuses shown by TankActive include Paid, Open, Void, and Uncollectible. Subscription details may also show a Last Invoice Breakdown when tax is present.

How do I resolve a payment problem?

If the subscription is Past Due, Unpaid, or shows Payment Failed, use Update Payment Method from the warning. The Subscription page displays the payment-attempt count, remaining retries, and the next attempt or estimated suspension date when those values are available. After the configured failed attempts, the notice changes to Service Suspended.

Payment Processing means Stripe has not finished the attempt; wait briefly before changing the method. Subscription Failed means the attempt expired, and Retry Payment opens the billing portal. If the portal cannot open, refresh the page once and contact support rather than repeatedly submitting the action.